Terms and Conditions for Upholstery Cleaning Services

Welcome to our Upholstery Cleaning Services. Please read these Terms and Conditions carefully before using our services. By engaging our services, you agree to comply with and be bound by these terms.

1. Service Agreement

Our Upholstery Cleaning Services provide professional cleaning for various types of upholstery, including sofas, chairs, and other fabric-covered furniture. By scheduling a service, you agree to the following terms.

1.1. Appointment Scheduling

• Appointments must be scheduled in advance.
• We reserve the right to reschedule appointments in cases of extreme weather or unforeseen circumstances.
• Cancellation policies apply as outlined in section 4.

1.2. Scope of Services

Our services include cleaning, stain removal, and minor repairs. Any additional services will be subject to extra charges.

2. Payment Terms

Payment for services is due upon completion of the cleaning. We accept various payment methods, including cash, credit cards, and online payments.

2.1. Pricing

Our pricing is based on the type of upholstery, the extent of cleaning required, and the time involved. Detailed estimates will be provided before commencing any work.

2.2. Additional Charges

Additional charges may apply for:

• Stubborn stains requiring special treatment.
• Odor removal services.
• Travel fees for locations outside our standard service area.

3. Customer Responsibilities

To ensure effective and efficient cleaning, customers are expected to:

• Provide access to the furniture to be cleaned.
• Ensure that removable covers are detachable unless otherwise stated.
• Inform us of any pre-existing damages or special care instructions.

3.1. Preparation for Cleaning

Customers should:

• Remove fragile or valuable items from the furniture.
• Ensure clear pathways to the cleaning area.
• Communicate any specific concerns or requirements to our technician.

4. Cancellation and Rescheduling

We understand that schedules can change. Our cancellation policy is as follows:

• Appointments canceled at least 24 hours in advance incur no penalty.
• Late cancellations (less than 24 hours) may incur a fee.
• Repeated cancellations may result in a review of service eligibility.

4.1. Rescheduling Policy

To reschedule an appointment:

• Notify us at least 24 hours before the scheduled time.
• Choose an alternative date and time mutually agreeable.
• Understand that availability may affect the rescheduling process.

5. Liability and Damage

While we take utmost care in handling your upholstery, the following conditions apply:

• We are not responsible for damages caused by pre-existing conditions or improper maintenance.
• Any damage occurring during cleaning will be assessed and addressed promptly.
• Liability is limited to the value of the cleaning service provided.

5.1. Insurance

Our company maintains general liability insurance to cover potential damages. Details can be provided upon request.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data.

6.1. Data Collection

We collect information necessary to provide our services, including contact details and payment information.

6.2. Data Usage

Your data is used solely for service delivery, scheduling, and communication purposes. We do not share your information with third parties without consent.

7. Dispute Resolution

Any disputes arising from our services will be addressed through the following process:

• Initial attempt to resolve the issue directly with our customer service team.
• If unresolved, mediation may be sought through a neutral third party.
• Legal action is considered a last resort and subject to jurisdiction.

7.1. Governing Law

These terms are governed by the laws of the jurisdiction in which our services are provided.

8. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated through our official channels and will take effect immediately upon posting.

8.1. Notification of Changes

Customers will be notified of significant changes via email or other agreed-upon communication methods.

9. Acceptance of Terms

By using our Upholstery Cleaning Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions in their entirety.

9.1. Severability

If any provision of these terms is found to be unenforceable, the remaining terms will continue in full effect.

9.2. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and our company regarding the use of our services.

10. Miscellaneous

Additional clauses may include:

• Force Majeure: We are not liable for delays or failures caused by events beyond our control.
• Assignment: Customers may not transfer their rights or obligations under these terms without our consent.
• Waiver: Any waiver of rights must be in writing and does not constitute a future waiver.